Question 1

How long does the tour last?

Accepted Answer

The tour lasts approximately 3 hours.

Question 2

How many coffee shops will we visit during the tour?

Accepted Answer

We will visit four (4) coffee shops during the tour.

Question 3

What exactly is included in the tour price?

Accepted Answer

The price of the tour includes a visit to 4 coffee shops and a drink in each of them, brunch at Simona and an explanation about speciality coffee by 2 coffee experts.

Question 4

Is the complete brunch included or just a tasting?

Accepted Answer

The brunch consists of several of Simona's best-known dishes to share, accompanied by coffee.

Question 5

Do I need to pay for anything additional during the tour?

Accepted Answer

No, you will not have to pay anything extra on the day. In the price of the tour is included everything we are going to do.

Question 6

Where does the tour start and end?

Accepted Answer

The tour starts at San Sebastian Boulevard and ends at Simona Specialty Coffee Club. 
In case of any changes to the tour/meeting point we will contact you 24 hours in advance via the email address you registered with.

Question 7

What is the exact meeting point?

Accepted Answer

The exact meeting point is the Kiosk on the Boulevard de San Sebastián.

Question 8

What happens if it rains or the weather is bad?

Accepted Answer

If it rains... we put on our raincoat! In San Sebastian we are not afraid of the rain.

In case of extreme bad weather conditions we will contact you 24 hours in advance to arrange a refund or reschedule another date.

Question 9

How much walking is involved?

Accepted Answer

The furthest points are less than 1.5 km away walking

Question 10

Is the tour accesible for people with reduced mobility?

Accepted Answer

Sadly, some of the points aren't accesible.

Question 11

What is the minimum / maximum number of participants per tour?

Accepted Answer

The minimum number of participants is 3 and the maximum is 6. We want the tour to be special and exclusive for you.

Question 12

Can I book a private tour for groups?

Accepted Answer

Contact us by email or on our instagrams and we will give you all the details.
Email: hola@maralvacomunicacion.com
María's Instagram: @maralvacomunicacion
Dani's Instagram: daniel.wbb7

Question 13

Is the tour suitable if I know nothing about specialty coffee?

Accepted Answer

Of course! We are very excited to be your first contact with the amazing world of speciality coffee. We will adapt to your level and answer all your questions.

Question 14

What type of coffees will we taste?

Accepted Answer

The coffee shops we will visit are local businesses that select their coffees with great care and dedication.
And since coffee is a seasonal commodity, they will prepare the most interesting coffees they have at the moment. As for how you drink your coffee, you'll choose what kind of drink you fancy

Question 15

Is the tour available in languages other than English?

Accepted Answer

We are Spanish, so the tour is available in Spanish and English.

Question 16

Is it suitable for children?

Accepted Answer

Not suitable for children

Question 17

Can the tour be adapted for people with dietary restrictions? (vegan, gluten-free, etc.)

Accepted Answer

Yes, please let us know if you have any dietary restriction.

Question 18

Can I cancel or change the date of my booking?

Accepted Answer

You can cancel up to 24h before the event.
To request a change of date, please contact us.

Question 19

What is the cancellation policy?

Accepted Answer

You get a refund up to 7 days before the event.

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