A sound idea: exploring sonic representations in service design

Sounds are an inevitable part of service, providing cues for action and signaling consequences. However, dominant service design practices rarely consider the auditory components of service experience which, when translated to visual representations, might render certain aspects, such as experience of time, indiscernible. Thus, the main objective of this workshop is to explore the conscious integration of sound into service design and how it can inform and shape both the service and design practices. This workshop aims to generate novel insights on how current visual and embodied representations can be advanced and what kind of knowledge can be gained by including sonic components. The workshop explores the service context as an auditory space of integrating information and emotion.