CX Innovation Exchange 2020

CX Innovation Exchange 2020

EVENT POSTPONED FOLLOWING HEALTH AUTHORITIES AND GOVERNMENT ADVICE AGAINS THE ORGANISATION OF EVENTS TO AVOID THE SPREAD OF COVID-19.

By redk - CRM & CX Transformation - UK

Location

To be announced

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About this event

Join us for a lunch-and-learn event about the latest customer experience trends, cool tech, and a hands-on workshop for practitioners from industry experts.

  • Learn about the latest trends on CX design
  • Listen to Zendesk's best practices and new releases
  • Learn about how real brands are leveraging on new tech for customer service
  • Get technical: ask the product experts, as many questions as you like ;)

Find out how CX Transformation Initiatives can help you improve your employee experience and deliver better customer service to create competitive advantage.

AGENDA

8:30 Registration / Welcoming Coffee

9:00 Introduction

9:05 Opening Talk: Digital trends driving customer experience design by Hideki Hashimura, CMO at redk.

9:30 Zendesk Customer Experience trends 2020, Zendesk's vision of how customer experience will be driven by digital capabilities.

9:55 Comfort break

10:10 Turning customer support into a Centre for Customer Service Excellence: i-surance Case Study by Anna Witteveen, Head of Implementation at i-surance.

10:35 Digital Innovation Showcase, a practical Zendesk Workshop by redk Customer Service Design Team.

  • Scaling operations by implementing automation in a complex internal support centre for a multinational NGO
  • Integrating company applications with Zendesk (CRM, KB, Product, MS Sharepoint)
  • Best practices for fast ticket routing in E-Commerce (B2C) and integration with other internal systems to create a streamlined solution
  • Integrating telephony with automated ticketing for the insurance industry (B2B and B2B2C) under an omni-channel approach
  • Utilising automation to optimise processes in B2C service for a Supermarket chain, whilst delivering omni-channel service
  • General best practices for Service Transformation

11:20 Q&As and Closing Remarks

11:35 Lunch & Networking at the Mezzanine.

Organised by

redk - CRM & CX Transformation - UK

redk is a modern and highly experienced consulting firm, specialised in delivering CRM and CX technologies. We are experts in digital transformation, helping businesses achieve the value and competitive advantage they need to grow.

Our services range from operational design to the implementation of the digital solutions needed to streamline marketing, sales, and customer service operations.

We partner with Salesforce, Zendesk, SugarCRM, Monday.com and Acoustic Marketing to deliver successful end-to-end CRM projects. With over 17 years’ experience, our goal is to help successful brands navigate and succeed in the CRM space.

Sales Ended