Master class of customer experience management by Felipe Quintana

Master class of customer experience management by Felipe Quintana

How to stand out by delivering exceptional customer experiences?

By IE University - Peru

Date and time

Thursday, July 11 · 7:30 - 9am GMT-5

Location

Labok Offices

Av. Mariscal La Mar 750, Miraflores Lima, LI 15074 Peru

About this event

  • 1 hour 30 minutes

In today's competitive landscape, merely manufacturing products and providing services is no longer adequate. It's essential to stand out by delivering exceptional customer experiences. This presentation aims to delve into the customer experience, exploring various tools such as the Customer Journey Map and experience design. These tools are geared towards fostering customer loyalty and shifting the organization's focus to a customer-centric approach. 

Date: July 11th, 2024

Time: 7:30 am

Place: CENTRO EMPRESARIAL LABOK (Av. Mariscal La Mar 750, Miraflores)

About the speaker, Felipe Quintana.

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IE University - Peru

IE shapes leaders with global vision, an entrepreneurial mindset and a humanistic approach to drive innovation and change in organizations